HeroFixer: Privacy Policy
Last Updated: November 2025.
HeroFixer is committed to protecting your privacy. This policy explains how we collect and use your information.
1. Information We Collect
1.1 Personal Information
- Full name
- Phone number
- Email address
- Password (encrypted)
- Location/address
1.2 Artisan-Specific Information
- Skills and specialization
- Verification documents (ID, NIN)
- Profile photo
- Pricing information
1.3 Device & Usage Data
- Device type
- Browser type
- IP address
- Log activity
- App interactions
1.4 Job & Interaction Data
- Job descriptions
- Photos
- Chat history
- Ratings and reviews
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Match clients with artisans
- Improve service delivery
- Enable communication
- Detect fraud or suspicious activity
- Conduct analytics
3. Sharing of Information
We only share necessary data with:
- Artisans (job fulfilment)
- Service partners supporting platform operations
- Authorities (if required by law)
HeroFixer never sells your data.
4. Data Security
We use:
- Encrypted password storage
- Secure hosting servers
- Role-based access control
However, no online system is completely secure. You share information at your own risk.
5. Cookies (Web App)
We use cookies to:
- Keep you logged in
- Save preferences
- Improve usability
Disabling cookies may affect performance.
6. Data Retention
We retain:
- Active account data
- Deleted account data for up to 12 months for compliance
Users can request data deletion anytime.
7. Your Rights
You may:
- Access your data
- Update your details
- Request account/data deletion
- Opt out of marketing communications
Contact: privacy@herofixer.com
8. Third-Party Links
HeroFixer is not responsible for the privacy policies of external websites or third-party apps.
9. Updates to This Policy
We may update this Privacy Policy. Significant changes will be communicated to users.
10. Contact
For privacy concerns: privacy@herofixer.com.ng