HeroFixer: Privacy Policy

Last Updated: November 2025.

HeroFixer is committed to protecting your privacy. This policy explains how we collect and use your information.

1. Information We Collect

1.1 Personal Information

Full name
Phone number
Email address
Password (encrypted)
Location/address

1.2 Artisan-Specific Information

Skills and specialization
Verification documents (ID, NIN)
Profile photo
Pricing information

1.3 Device & Usage Data

Device type
Browser type
IP address
Log activity
App interactions

1.4 Job & Interaction Data

Job descriptions
Photos
Chat history
Ratings and reviews

2. How We Use Your Information

We use your information to:

Create and manage your account
Match clients with artisans
Improve service delivery
Enable communication
Detect fraud or suspicious activity
Conduct analytics

3. Sharing of Information

We only share necessary data with:

Artisans (job fulfilment)
Service partners supporting platform operations
Authorities (if required by law)

HeroFixer never sells your data.

4. Data Security

We use:

Encrypted password storage
Secure hosting servers
Role-based access control

However, no online system is completely secure. You share information at your own risk.

5. Cookies (Web App)

We use cookies to:

Keep you logged in
Save preferences
Improve usability

Disabling cookies may affect performance.

6. Data Retention

We retain:

Active account data
Deleted account data for up to 12 months for compliance

Users can request data deletion anytime.

7. Your Rights

You may:

Access your data
Update your details
Request account/data deletion
Opt out of marketing communications

Contact: privacy@herofixer.com

8. Third-Party Links

HeroFixer is not responsible for the privacy policies of external websites or third-party apps.

9. Updates to This Policy

We may update this Privacy Policy. Significant changes will be communicated to users.

10. Contact

For privacy concerns: privacy@herofixer.com.ng